Master Service Agreement

Last revised: January 20, 2025

You can find our previous terms as of June 15, 2024

This Master Service Agreement governs your use of Trabalance's unified platform for automation, accounting, and operations. We've designed our terms to be fair, transparent, and aligned with our core values of collaboration, empathy, curiosity & expertise, and integrity in scale.

Trabalance Inc. - Delaware Corporation

Address: 1401 21st ST #6752, Sacramento, CA 95811, United States

Contact: support@trabalance.com

Key Terms & Concepts

Open Seat Model

Unlimited users within your organization at no additional per-user cost

Dynamic Pricing

Pay only for workflows you actually use, not per-user seats

Service Period

The subscription period specified in your Order Form

Customer Data

All data, content, and information you submit through our Services

Services and Support

Services

"Services" means the Trabalance products and services that unify automation, accounting, and operations. We provide Services in accordance with our Service Level Agreement.

  • Unified platform for automation, accounting, and operations
  • Cloud-based collaboration tools and workflows
  • Integration capabilities with third-party systems
  • Real-time analytics and reporting features

Support

We provide commercially reasonable support during your Service Period in accordance with our Support Policy.

  • Technical support through multiple channels
  • Documentation and training resources
  • Regular platform updates and improvements
  • Professional services available separately

Access and Use

Open Seat Model

Customer may provide access to unlimited authorized users within their organization at no additional per-user cost.

  • Unlimited users at no extra cost
  • No per-seat licensing restrictions
  • Organization-wide collaboration enabled
  • Customer responsible for all user activities

Acceptable Use

Customer agrees to use Services in compliance with applicable laws, this Agreement, and our Acceptable Use Policy.

  • Comply with all applicable laws and regulations
  • Use Services for legitimate business purposes only
  • Respect intellectual property rights
  • Maintain security of account credentials

Customer Data and Privacy

Data Ownership

Customer retains all rights, title, and interest in Customer Data. We process data solely to provide Services.

  • Customer owns all submitted data and content
  • Data processed only as necessary for Services
  • Compliance with applicable data protection laws
  • Appropriate technical and organizational security measures

Data Security

We implement appropriate measures to protect Customer Data against unauthorized access, alteration, disclosure, or destruction.

  • Data encryption in transit and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication systems
  • Incident response and notification procedures

Fees and Payment

Dynamic Pricing Model

Customer pays fees based on workflows utilized rather than per-user seats, as specified in the Order Form.

  • Workflow-based pricing instead of per-user fees
  • Transparent pricing based on actual usage
  • Monthly or annual payment options available
  • No hidden fees or surprise charges

Payment Terms

Fees are due in advance with 30-day payment terms. All fees are non-refundable except as expressly provided.

  • Payment due within 30 days of invoice
  • Late payments may incur 1.5% monthly interest
  • Customer responsible for applicable taxes
  • 60 days notice for fee changes on renewals

Warranties and Limitation of Liability

Service Warranty

We warrant that Services will perform materially in accordance with documentation. Services provided "as is" otherwise.

  • Services perform materially as documented
  • Commercial efforts to correct non-conformity
  • Disclaimer of other express or implied warranties
  • No warranty of uninterrupted or error-free operation

Liability Limitations

Neither party liable for indirect damages. Total liability capped at fees paid in preceding 12 months.

  • No liability for indirect or consequential damages
  • Liability cap of 12 months of fees paid
  • Mutual indemnification for specified claims
  • Standard force majeure protections

Term and Termination

Termination for Convenience

Either party may terminate with 30 days' written notice

Termination for Breach

Immediate termination for material breach with 30-day cure period

Data Export

30-day period to export your data after termination

Surviving Provisions

Data rights, IP, warranties, liability, and general provisions survive

Governing Law & Dispute Resolution

This Agreement is governed by Delaware law. Disputes resolved through binding arbitration administered by the American Arbitration Association. We're committed to fair and professional resolution of any issues that may arise.

Questions About These Terms?

Our terms reflect our commitment to collaboration, empathy, and integrity. If you have questions or need clarification, we're here to help.

Contact Support

These Terms of Service reflect Trabalance's core values: Collaboration, Empathy, Curiosity & Expertise, and Integrity in Scale—guiding how we deliver innovative solutions for unified automation, accounting, and operations.